Order Return

At UDRA, every piece is custom-made exclusively for each client. Because of the personalized nature of our products, we do not accept returns or offer refunds once production has begun.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us immediately at contato@udra.com.br. We will assess the situation and provide repair or replacement as needed.

Order Cancellations

Cancellations are only accepted before production starts. Once production has begun, cancellations or modifications are not possible.

Responsibility

Please ensure that all measurements, finishes, and details are confirmed before production. UDRA is not responsible for errors resulting from incorrect information provided at the time of purchase.

For any questions regarding your order, contact us at contato@udra.com.br.